Frequently Asked Questions

Have a Question?

This is a short list of our most frequently asked questions. For more information or support, please visit one of our locations or contact us by phone.

  • What hospital(s) do the physicians work at?
    Our physicians are all on staff at Holland Hospital.  Visit the Holland Hospital website for additional information at
  • What is the difference between co-pay, co-insurance, and deductible?

    A co-pay is required to be paid at each visit.

    Co-insurance is the portion of each bill that you owe in addition to your co-pay.

    A deductible is that amount you must pay prior to any insurance benefits.

  • What is a non-covered service?
    A non-covered service is a service that your insurance company has deemed as a service that they do not pay for under any circumstance.  If a service is a covered service we accept payment as outlined by the insurance company after all patient portions have been paid.  Non-covered services were never considered a benefit to you under your policy and therefore are your responsibility to pay in full.

  • If I go into labor can I be guaranteed that my doctor will deliver my baby?
    There is no guarantee that your doctor will deliver your baby. If you deliver your baby during office hours and your doctor is working, your doctor will deliver. Your doctor will also deliver if he/she is on call when you deliver. If your doctor is not working or not on call, you will be delivered by another one of our physicians.

  • What number do I call if I have a medical emergency or am in labor after the office is closed?
  • Can PAP smears be performed while I’m having my period?
    Yes, as long as you are not on your heaviest flow day.
  • Why do I have to pay my co-pay up front on the day of my visit.
     Your co-pay is required by your insurance company. It is a part of your contract with them and you should always expect to pay it prior to your visit.
  • How may I pay my bill?
    We accept cash, check or credit cards.
  • Can you be my primary care doctor?
    We can be your primary care doctor if you have Priority Health as your insurance carrier.
  • Do I need to call if I lose my mucus plug?
    No. This is not a sign of labor. This simply happens near the end of pregnancy. It may be red/brown with tinges of blood mixed with it. This is normal.
  • If I don’t have a mucus plug, can this hurt my baby?
    This is not harmful to your baby. We take the welfare of both you and your baby very seriously. We do not do anything that is known to be harmful to your baby.
  • What steps do I take to get my medical records?
    You can print our medical record release here or you can pick one up at either of our offices. Your medical records will not be released without this document being completed.
  • Can I color my hair while I’m pregnant?
    Yes, it is alright to color your hair while you are pregnant. This will not cause you or your baby any harm.